We require 48 hours to process any prescription request. This enables your GP to review your request against your medical records in a time that is dedicated solely to this task, and not in the middle of a busy emergency surgery.
Please note that we are not a dispensing practice. This means that we do not hold medication to fill prescriptions, and that you must collect your items from a pharmacy.
If you have a repeat prescription, you will be asked to come in for a medication review - usually once a year. This is essential to ensure that your treatment is appropriate, effective and not harming your health. if you do not attend for review appointments we may not be able to continue issuing repeat medication for you until you are seen. Please book this appointment promptly if requested.
Nominate a Pharmacy
You may not take any medication regularly and are prescribed medication as a one-off, single-use event. You may have a dozen items on repeat prescription.
However you order your prescription, we ask that you nominate a pharmacy that you are most likely to use to collect your medication. This means that your prescription can be sent to them electronically (not on the green prescription paper), which is faster and more secure. From 1st November 2019, no matter which pharmacy you nominate, any pharmacy will be able 'draw down' your order and issue your prescription.
We encourage patients to order their prescriptions electronically, which is the quickest and more secure process for both patients and clinicians. You will need to nominate a pharmacy where you are likely to collect your prescription. From 1st November 2019, it will not matter which pharmacy you nominate - any pharmacy will be able to issue your prescription.
From 1st January 2020, we will no longer have a Fax machine and pharmacies will be unable to fax us requests for prescriptions on behalf of patients.
Electronic Prescription Ordering
1. Sign up for SystmOnline on our website
SystmOnline is partnered with the clinical system we use in the Practice, SystmOne. Please see our SystmOnline page for more information about this service, and download an application form or ask at Reception to be registered for online services.
2. Use the NHS App
The NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet. It is very easy to order your prescriptions from your phone. You can download the free app from your app store of choice.
For more information, please visit www.nhs.uk/nhsapp
3. Call the Prescription Ordering Line (POL) on 0300 421 1215
You can order your prescription by telephone by speaking to an operator on the Prescription Ordering Line. They will be able to see what medication you have on repeat prescription, and will send a message to our clinical system. Lines are open Monday to Friday, 9am - 5pm, and calls are charged at standard geographic rate.
Ordering At the Reception Desk
If you do not have online access, you can request your prescription in person at the Reception Desk, or hand in a written request. Ideally, written requests should be made using the ordering form on the right hand side of your prescription, as this lists the repeat prescriptions you have on your record.