Improved Access Service

Improved Access Clinics

Six of your local Cheltenham GP surgeries are now working together to provide additional GP appointments for all their registered patients in Improved Access clinics. They have called this group of practices the Cheltenham Central Primary Care Network.

The surgeries in this cluster are:

  • Overton Park Surgery
  • Yorkleigh Surgery
  • Underwood Surgery
  • Royal Crescent Surgery
  • Crescent Bakery Surgery
  • Berkeley Place Surgery

Countywide Clinics for Gloucestershire

If you are not registered at a practice within the Cheltenham Central Network, but still need a GP appointment for a minor ailment, you can still be booked into a Countywide Clinic on Saturday afternoon and Sunday.

Improved Access Clinics

  • Monday to Friday: 16:00-20:00
  • Saturday: 08:30-12:30

Countywide Clinics

  • Saturday: 13:00-17:00
  • Sunday – 08:30-12:30, 13:00-17:00

What’s the difference between Improved Access and the Countywide Clinics?

The Countywide Clinics held on Saturday afternoon and all day on Sunday, whilst held at Overton Park Surgery, are available to any patient in the county.

Patients who are not registered within the Cheltenham Central Cluster, cannot have their complete medical records accessed by the GP in the clinic.

For the sake of patient safety and GP indemnity, only minor, routine ailments can be booked into Countywide appointments.

Patients within the Cheltenham Central Cluster can have their entire record viewed, and thus can be seen for more complex problems.

Who will see me, and how will they know about me?

All of our appointments are with a GP.

If you are registered with a surgery in the Cheltenham Central Network: With your consent, they will have full access to your medical records, so you can be assured they will be aware of any ongoing condition.

If you are registered with a surgery which is not in the Cheltenham Central Network: With your consent, the GP will have access to your Summary Care Record (SCR). This includes your medicines and allergies.

It is always recommended that you have an enhanced SCR, which includes extra details including ongoing health problems like dementia or diabetes; treatment preferences; and details of a carer. Speak to the receptionist at your registered GP surgery to have this.

If you do not wish to share your records, you will need to let your practice know, but this could limit the appointments available to you.

How do I make an Appointment?

Please speak to the receptionist of your registered practice who will offer you the best option to meet your needs, including these clinics.

Please note there will be no telephone access after 18:30 on weekdays.

You may wish to consider some of these other options for advice before you ring your surgery for an appointment: