Given extended waiting times for a number of elective services at Gloucestershire Hospitals, a Customer Care Hub has been established.

The Hub will proactively contact patients who have been waiting a long time for treatment to provide reassurance that they remain on a waiting list and will be treated in due course. The Hub team will also ascertain whether there has been any change in the patient’s condition. The team can take calls directly from patients who wish to make their own enquiries and will work in collaboration with the Community Wellbeing Service.

Contact Customer Care Hub

• Monday & Wednesday, 08:00-18:00
• Tuesday, Thursday & Friday, 08:00-16:00
• Saturday, 08:00-13:00

Patients can contact the service on 0300 422 6360.

If you’d like to see the average wait time for an outpatient appointment please visit www.myplannedcare.nhs.uk/swest/gloucestershire.

The My Planned Care website looks at current waiting lists by specialty to give an average of how long patients have waited on both the admitted and non-admitted waiting lists as well as the average wait time for a first outpatient appointment. In time, the website will also provide some information for patients on what to do while waiting for various conditions and treatments.