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Prescriptions, Pharmacies and the Minor Ailment Scheme

Ordering Repeat Prescriptions -  6 Ways

1. The quickest way to order your repeat prescription is through SystmOnline.

2. Order your repeat prescriptions by telephone on the Prescription Ordering Line: 0300 421 1215 (Open Monday - Friday, 9am to 5pm, calls are charged at standard rate.)

3. Register at a local pharmacy to request and fill your prescription.

4. Fill in a Prescription Request Form on the ‘tear off’ side of you prescription and giving it to Reception.

5.  Write down your name, address and what you need on the form at Reception.

6. Send your request to us by post with a SAE for the new prescription.

Overton Park Surgery does not accept telephone requests for repeat prescriptions.

Please allow 48 hours for prescription requests to be processed.

Over the Counter Medication

From 31st May 2018, a range of medicines that are available to buy over the counter from pharmacies and supermarkets will no longer be routinely prescribed by GP surgeries. Please see here for further information.

Care Navigation and Active Signposting

Cheltenham practices are working together with local pharmacies, physiotherapists and other services to try and ensure that patients get the right treatment with an appropriate time.  Sometimes the GP isn't the best person to see, and the patient can be seen and treated quicker by a nurse, physiotherapist, pharmacist or other service.  This is where 'active signposting' or care navigation, as we call it, comes in.

Care navigators are receptionists and administrative staff that, through specialist training, possess additional skills that enable them to improve access to primary care.  After briefly assessing your problem, the receptionist may suggest a referral to one of the following options:

Improved Access (Extended hours GP Surgery)

Minor Ailment Scheme

Some pharmacies (see below) run a Minor Ailment Scheme, which means they can supply medicines for certain conditions on the NHS. This service is offered in England and Wales where the Clinical Commissioning Group or Health Board commissions the service.

If your pharmacy runs a Minor Ailment Scheme and thinks you need a medicine to treat your minor illness, they can supply medicines for this condition and you'll only pay the standard prescription charge.  

If you're exempt from paying prescription charges – because you're under 16 or over 60, for example, or you have a prescription prepayment certificate (PPC) – you won't pay for the medicine. 

*Patients must be older than 2 years to use this service.*

Illnesses covered include:

Back ache, sprains and strains


Minor fungal infections of the skin

Coughs and Colds


Mouth ulcers


Head lice

Nappy rash


Headache and fever

Sore throat

Heartburn and indigestion



Insect bites and stings



Mild eczema and dermatitis


If you say you need an appointment for one of these symptoms, the Receptionist may advise you to contact your pharmacy for treatment rather than wait for a doctor or nurse.

You do not need to be referred to the pharmacy, and you may be offered medicines that are cheaper than a prescription charge.

If you are unsure, ask your pharmacist if they are part of the Minor Ailments Scheme.  It is intended for your convenience and peace of mind.

Pharmacies in Minor Ailment Scheme



Badhams (Church Road)

672 653

Badhams (Stoke Road)

672 211

Badhams (Sixways)

515 143

Badhams (St Georges)

522 412

Badhams (Hewlett Road)

523 762

Badham (Pittville/Prestbury)

523 226

Badhams (Regent St)

279 511

Badhams (Swindon Road, St Pauls)

898 030

Badhams (Whaddon)

514 330

Boots (High Street)

527 084

Boots (Gallagher)

269 387


523 290


510 812

Lloyds (Waitrose)

512 120

Lloyds (Coronation Square)

516 623

Lloyds (High Street)

512 120

Lloyds ( St Pauls) *not all days

571 590

Lloyds (Winchcombe)

602 305

Rowlands (Prestbury)

244 318

Springbank (Alchem)

255 061

St Marks

512 333

Wymans Brook

221 988

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