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Repeat Prescriptions

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It is important for you as a patient to be able to order any repeat medication you require in a convenient and safe manner. 

It is also important that any medication prescribed for you is checked to ensure that it is appropriate and that we invite you for regular medication reviews.

  • To make ordering your prescription easier we have an online service which you can register for. You can also register at a local pharmacy to ask them to order your prescription for you. Using this service, you can collect your prescription directly from the pharmacy without having to contact the surgery, either to make the request or to collect your prescription.


  • We accept written request and fax requests for repeat medication if you prefer not to use a pharmacy or do not have online access. Ideally any written requests should be made using the ordering form on the right hand side of your prescription, as this lists the medication that has been previously issued to you.


  • To order your prescription by telephone, please call the Prescription Ordering Line on 0300 421 1215.  Lines are open Monday to Friday, 9am - 5pm. Calls charged at standard geographic rate.


  • We also require 48 hours to process your request. This enables your GP to review your request against your medical records in a time that is dedicated solely to this task, and not in the middle of a busy emergency surgery.


  • Lastly, we would ask you to book an appointment for a medication review if you are requested to do so. This is essential to ensure that your treatment is appropriate, effective and not harming your health. if you do not attend for review appointments we may not be able to continue issuing repeat medication for you.


Over the Counter Prescriptions

From 31 May 2018, a range of medicines that are available to buy over the counter from pharmacies and supermarkets will no longer be routinely prescribed by GP surgeries.

These are medicines associated with a number of minor, short term health conditions, which either get better by themselves or you can easily treat yourself.

The change applies to medicines for a total of 35 conditions.

This includes, for example, medicines for coughs, colds, infrequent cold sores of the lip, mild to moderate hayfever, mild cystitis, nappy rash, warts and verrucas, earwax and head lice.

It also applies to a range of vitamins and minerals, unless from medical tests it is clear that the person does not have sufficient natural levels.

For the full list, please see: www.gloucestershireccg.nhs.uk/otc

The annual prescribing cost for these medicines in Gloucestershire is around £2 million, which could be put to better use to support more serious health conditions.

Costs to the NHS are often higher than those over the counter when other fees are included such as those for dispensing or medical consultations.

The change will also help to ease some of the pressure on GP surgeries, so doctors and other healthcare professionals can concentrate on patients with more serious or long term conditions.

Will there be any exceptions?

There are exceptions to the change, which include:

* Patients prescribed an over the counter medicine for a long term or more complex health condition or;

* Where a clinician (e.g. doctor) considers that a patient’s wellbeing could be affected due to health, mental health or significant social vulnerability.

Will I notice a change?

For the vast majority of people in the county, the decision will not result in any change, but for some patients, who are currently able to get these medicines on NHS prescription from their GP surgery, they will no longer be able to do so. Instead they will need to buy the medicines themselves.

How much do these medicines cost?

The average cost of many of these medicines will be around £2 to £3 – for example olive oil ear drops, antifungal skin cream or antihistamine tablets.

The price of these items may vary slightly, but will range from around 35p (for a small pack of paracetamol) to around £5 (for a bottle of branded cough medicine).

Patients are encouraged to discuss the range of medicines available to them with pharmacy staff.

Where can I get further advice?

Community pharmacies will continue to play a key role in advising you on minor ailments that can be treated yourself. They are experts on medicines and can signpost to other services if needed. Many pharmacies have extended opening hours, including weekends.

Information on your nearest community pharmacy is available from www.asapglos.nhs.uk or you can download the ASAP Glos NHS App.


Please click below to download the letter about these changes from the Clinical Chair of the NHS Gloucestershire CCG, and to see the list of conditions for which prescribing will be restricted:

Over The Couter medicines letter to patients from CCG


    New users wishing to order prescriptions online

    Please call into the Surgery so that we can provide you with further information about the online system and register you as a new user.  You can read about the online service here.


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