Overton Park SurgeryOverton Park RoadCheltenham, GL50 3BPTel: 01242 580511
The Receptionist will ask you for a brief description of your problem to ensure you are dealt with by the most appropriate clinician (for example, a nurse for vaccinations). This will ensure you are seen as quickly as possible by the right clinician. The GPs have directed the Receptionists to ask these questions.
We provide urgent, same day and routine appointments with our practice nursing and GP team Monday to Friday. Appointments are usually 10 minutes.
If you have an urgent problem you will always be seen by the practice.
Routine GP appointments are also available for early morning and early evening surgeries and alternate Saturday mornings.
When contacting the practice you will be able to:
* Make a same day appointment (subject to availability) with your preferred GP.
* Make a same day appointment with the Minor Illness nurse if available.
* Book a telephone consultation with your preferred available GP.
* Book a future booked appointment with your preferred GP or Practice Nurse (available up to 4 weeks in advance).
* Book an appointment in an Improved Access clinic.
In the event of an emergency you will be able to speak to the on-call Doctor.
Surgery times, including extended hours.
In response to Patient Feedback we have increased the number of future booked GP appointments available
You can use the Patient Online Service to book appointments. Please speak to a Receptionist about registering. You can read about the online services here.
We will visit patients at home who are housebound due to illness.
Please telephone the surgery before 10am if possible so we can arrange for you to be visited by the most appropriate member of the Practice Team. Usually our On Call Doctor will contact you if you have requested a home visit. It is helpful however, if you can indicate the nature and urgency of your call to the receptionist as sometimes patients require urgent assessment, for example if you have chest pain or have experienced a loss of consciousness. The receptionist may therefore advise you to call an ambulance using our emergency protocol.
Visits are offered on clinical grounds alone.
Our GPs offer telephone consultation appointments each morning. If you feel your problem can be dealt with by speaking to your preferred available GP, please request a telephone consultation.
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