Please click here for important information about flu vaccinations - Updated January
How information is extracted from medical records for auditing to ensure clinical services are maintained is changing. Click here for more information: GP Fair Processing Notice v3 -Added February
Welcome to Overton Park Surgery
Overton Park Surgery is a friendly, modern GP practice in the centre of Cheltenham.
The practice has a long and notable history. It was established in 1899 by Doctor Grace Harwood Steward Billings, the first female GP in Cheltenham. Now we are a very busy and pro-active training practice, with a practice population of 11,800 patients.
All our clinical rooms are on the ground floor, and the building is fully accessible to wheelchair users. Please be advised that there is limited parking on our site, and is primarily for the use of less mobile patients, expectant mothers and parents of young children.
The Practice Team aim to provide a holistic and personal approach to health care with the patient at the centre of decision making.
Ordering Prescriptions Over the Phone - New
We have joined a new service to allow you to order your repeat prescriptions by telephone. The Prescription Ordering Line is open Monday - Friday, 9am to 5pm, and calls are charged at standard rate. The number is: 0300 421 1215
Walk-In Phlebotomy Services at Cheltenham General, Gloucestershire Royal and other hospitals
Please click here for the locations and opening times of Walk-In Blood Test Services provided by Gloucestershire Hospitals.
Continuity of Care
If you have an ongoing health concern or a long term health problem it is helpful to see the same GP, where possible, as they will be familiar with your medical history and personal circumstances. However you are able to see any GP you choose.
Patient Dignity and Respect
We will provide a chaperone for examinations and procedures undertaken at the practice, and have a quiet room if you wish to speak to a receptionist away from the main reception desk. Please see our chaperone policy for further details.
Read the latest news about the surgery and staff.
The results from the Access Survey are in! Thank you again to everyone who took part, and the Receptionists for handing out the clipboards. Click on the header to view the complete report.
Our receptionists are key to the smooth running of the Practice. They are the first point of contact for patients; intermediaries between the doctors and public; and deal with a wide range of questions, problems and emotions every day.
Needing to make an appointment can be distressing and stressful, and our receptionists work to make seeing the right healthcare professional as positive an experience as possible. Unfortunately, due to the high demand upon services in general practice, they cannot always give the patient what they want. Or what the patient believes that they need. Patients may also be uneasy with telling a receptionist why they are asking for an appointment.
GP receptionists are trained and instructed by the GPs to direct patients to the most appropriate healthcare professional (GP, Nurse, Healthcare Assistant) so that they are seen by the right person as quickly as possible. For example, it is not appropriate to use a GP appointment for advice on giving up smoking, and the receptionist will book an appointment with a healthcare assistant. Our Nurses are specially trained in long-term conditions such as Asthma, Hypertension and Diabetes, and our receptionists will book a patient to see them for a review.
Improving standards of service is of ongoing importance. We encourage our patients to tell us where we can do better, or what we're already doing well. NHS England has also promised future funding for training reception and clerical staff in the GP Forward View.
Care Navigation and Active Signposting
Cheltenham practices are working together with local pharmacies, physiotherapists and other services to try and ensure that patients get the right treatment with an appropriate time. Sometimes the GP isn't the best person to see, and the patient can be seen and treated quicker by a nurse, physiotherapist, pharmacist or other service. This is where 'active signposting' or care navigation, as we call it, comes in.
Care navigators are receptionists and administrative staff that, through specialist training, possess additional skills that enable them to improve access to primary care. After briefly assessing your problem, the receptionist may suggest a referral to one of the following options:
Pharmacy Minor Ailments Scheme
Physiotherapist (patients can self-refer)
Choice Plus (Extended hours GP Surgery)
The practice encourages and supports patients who visit the surgery and wish to breastfeed their babies. We will not discriminate against any woman in her chosen method of infant feeding, and will fully support them. Mothers who would prefer privacy to breastfeed are invited to speak to the Receptionist.
Patient Online Services - new guide
If you've not already signed up to SystmOnline, please download this short information leaflet to learn about the Patient Online Services. To sign up, speak to a Receptionist.
(Site updated 16/03/2018)